Learning Outcomes

Introduction to Customer Service

Customer Service Techniques

Communicating with the Customer

Lesson Summary

In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.

What is Excellent Service?

Maintaining a Standard of Excellent Service

Creating Customer Loyalty

This module will teach you how to define a customer service role model and identify a role model within an organization. You will also learn the 6 essential actions to create a culture of excellent customer service and use the 5 P's of customer service to maintain a high standard of excellence. This module will also explain to you how to use customer complaints as a positive reinforcement.

Diploma in Customer Service - First Assessment

You must score 80% or more to pass this assessment.

The Hospitality Customer

The 12 Steps of Superior Hospitality Service

Customer Service in Restaurants

Management in the Hospitality Industry

This module will teach you all you need to know about customer service in the hospitality industry. You will learn about the needs of hospitality customers and how to implement the 12 steps of superior hospitality service. This module will also explain customer service techniques that should be used during restaurant service.

The Philosophy of Retail Service

Management in the Retail Industry

In this module, you will how to achieve the highest level of customer service in the retail industry. You will learn about the 4 types of communications skills needed for retail customer service and learn how to implement these in the retail industry. This module will also teach you about positive reinforcement and how retail managers can maintain a positive working environment.

Customer Service Philosophy for the Public Sector

The Policies and Principles of Customer Service

This module will teach you all about the key principles of excellent customer service in the public sector. You will learn about different methods that can be used to maintain a high level of customer service, such as the procedure that should be used when refusing a customer complaint and how to deliver innovative customer service.

Diploma in Customer Service - Second Assessment

Diploma in Customer Service - Final Assessment

This free online diploma course teaches you how to provide excellent customer service when dealing with the public.

Diploma in Customer Service

This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.

Evolution of Retail Technology

In this module, learn about the evolution of retail technology. Next, learn about the advantages and disadvantages of retail technology. Then, learn about the purpose of Customer Relationship Management system. Last, learn about the slow growth of mobile shopping.

Employees

Loss Prevention

Crime and Customers

In this module, learn how you can use the employee screening process to develop a trustworthy team. Next, learn about loss prevention and how retailers can safeguard themselves against crime. Lastly, learn about how retail staff should deal with aggressive customers.

Retail Management: Retail Technology and Security - Final Assessment

Learn how to prevent loss and crime in a retail environment with this retail technology and security management course.

Retail Management: Retail Technology and Security

This free online Retail Management course teaches you about retail technology and security. In the retail market today there are many technologies available for the prevention of stock loss, the maximisation of sales, and improving customer service experiences. This free online course will teach you about the use of innovative retail technologies like RFID (Radio Frequency Identification Devices) and Customer Relation Management (CRM) systems.

Introduction to Retail Associates

Dealing With Customers

Running a Retail Store

This module will introduce you to the duties and responsibilities of a retail associate. You will learn the importance of consumer psychology, communication skills and customer service in the context of the retail sector. Learners will be shown the role of store designs, health and safety regulations and team management in the retail industry.

An Introduction to Retail Associate - Course assessment

Learn about the roles and duties of retail associates and key aspects of the retail industry in this free online course.

An Introduction to Retail Associates

Do you want to convince customers to buy a product without being pushy? Explore the roles and duties of retail associates and the skills required to engage potential buyers on a shop floor effectively. Discover the concept of ‘retail psychology’ and the importance of communication. In addition, we cover the idea of customer targeting, in-store and exterior store designs, health and safety regulations and team management in the retail business.

Ancient & Medieval Travel

Renaissance & Modern Travel

Travel in the USA

3 units of interactive presentations: Ancient & Medieval Travel; Renaissance & Modern Travel; Travel in the USA. This module includes learning outcomes and lesson summary units.

Modes of Transport

History of Accommodation

Time, Money & Motivation

3 units of interactive presentations: Modes of Travel; History of Accommodation; Time, Money and Motivation. This module includes learning outcomes and lesson summary units.

Tourist or Traveller?

Careers in Tourism: Part 1

Careers in Tourism: Part 2

3 units of interactive presentations: Tourist or Traveller?; Careers in Tourism (Part 1); Careers in Tourism (Part 2). This module includes learning outcomes and lesson summary units.

Tourist Attractions

Tourist Amenities

Transport Systems

3 units of interactive presentations: Tourist Attractions; Tourist Amenities; Transport Systems. This module includes learning outcomes and lesson summary units.

Diploma in Tourism Studies - First Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism Studies course: Module 1: History of Travel; Module 2: Factors Influencing Travel; Module 3: Careers and Tourism; Module 4: Amenities and Transport. You can repeat this assessment in order to pass it.

Reasons for Travel

Travel for Pleasure

Business Travel

3 units of interactive presentations: Reasons for Travel; Travel for Pleasure; Business Travel. This module includes learning outcomes and lesson summary units.

Sun Holidays

Marketing Tourism

City & Country

3 units of interactive presentations: Sun Holidays; Marketing Tourism; City & Country. This module includes learning outcomes and lesson summary units.

Advertising Methods

Target Audience

2 units of interactive presentations: Target Audience; Advertising Methods. This module includes learning outcomes and lesson summary units.

Determining Objectives

Attracting Attention

Promoting Brand Loyalty

3 units of interactive presentations: Determining Objectives; Attracting Attention; Promoting Loyalty. This module includes learning outcomes and lesson summary units.

Tour Packages

Retail Travel Agencies

Online Travel Services

3 units of interactive presentations: Tour Packages; Retail Travel Agencies; Online Travel Services. This module includes learning outcomes and lesson summary units.

Diploma in Tourism Studies - Second Assessment

This assessment will test your knowledge of the following modules from the Diploma in Tourism course: Module 6: Types of Travel; Module 7: Travel Destinations; Module 8: Advertising Tourism; Module 9: Promotional Campaigns; Module 10: The Tourist Industry. You can repeat this assessment in order to pass it.

Diploma in Tourism Studies - End of Course Assessment

Learn about the exciting career opportunities in the modern tourism industry with this free online course.

Diploma in Tourism Studies

Alison's free online Diploma in Tourism Studies course will guide you through the career opportunities that await every qualified individual interested in starting a career in tourism. Tourism is of great importance in the modern economy of many countries and regions around the world, generating over one trillion dollars in revenue annually. By the end of this course, you will be have a much stronger understanding of the modern tourism industry.

Introduction to Course

Contract Terms and Mistakes

International Trade Contracts

In this module, you will learn how laws are made in the UK including the history of laws in the United Kingdom. You will be introduced to contract laws, terms within a contract and the privity of contracts. This module also covers the types of mistakes in a contract and the remedies for contract breaches.

Course Assessment - Basics of Contract Laws and Consumer Protection

Learn about the essential components of a contract and consumer protection in the UK with this free online course.

Basics of Contract Laws and Consumer Protection in the UK

Consumer protection is a process undertaken to protect consumers of products and services as well as the general public from unfair business activities in the marketplace. Consumer protection measures are generally developed by contracts bound by law. This course will teach you about the fundamentals of contract law and help you gain an in-depth understanding of consumer protection in the United Kingdom. Enrol today!